Help

Email and replies

Where customers' replies go, and sending from your own address.

  1. Nothing to set up Emails you send from a quote, job, invoice or purchase order go out under your shop's name. Replies come back to the job, quote or purchase order they're about, and show in Messages.
  2. Choose where replies go In Settings, Email, keep Bring replies into the app, and tick Also email me a copy of each reply to get them in your inbox too. Or choose Send replies straight to my inbox, and they'll go to your shop's email address instead.
  3. Answer a reply Open the reply on the job or in Messages, press Reply, write your answer and press Send. Press Add to job files to keep an attachment, like a logo, with the job's artwork.
  4. Send from your own address (optional) In Settings, Email, type your website address and the name before the @. Add the records shown where your domain is managed, then press Check. They're added to a part of your domain we set aside, like mail.yourshop.com.au, so your own email isn't touched. Records can take up to a day to show up.