Terms of service

These terms are between Halftonik ("we", "us") and the business that signs up ("you", "your shop"). By creating an account, you agree to them on behalf of your business.

1. The service

Halftonik is online software for running a print or embroidery shop. We may improve and change it over time. If we remove something important you rely on, we'll tell you first.

2. Your account

• You must give accurate details and keep them up to date.
• You're responsible for the people you invite and what they do. Keep sign-in details private, and remove people who leave.
• Owners and admins must use two-step sign-in.

3. Free trial and payment

• New shops get a 14-day free trial with no card needed.
• After the trial, the plan is A$129.00 a month ex GST for up to 3 office users, plus A$15.00 a month ex GST for each extra office user, or yearly at the price of 10 months. Current prices are on our pricing page.
• We bill in advance by card, in Australian dollars, with a tax invoice that shows GST.
• Changes to the number of users are charged or credited for the rest of the period. If a payment fails, your shop keeps working for 7 days while we try again.
• We'll give you at least 30 days' notice by email before a price change applies to you.

4. Cancelling

You can cancel any time in Billing. You keep access until the end of the period you've paid for, and we don't refund part periods, except where the law requires. We may suspend or close an account that breaks these terms, after telling you why where we reasonably can.

5. Your data

• Your shop's information, including your customers' details, artwork and orders, belongs to you. You give us permission to store and process it only to run the service for you.
• You're responsible for having the right to keep your customers' information and to contact them, including by email and text, and for following the Spam Act and Privacy Act where they apply to you.
• We handle personal information as our privacy policy describes.

6. Fair use

You agree not to:

• use the service for anything unlawful, or to send spam;
• upload artwork or content you don't have the right to use;
• try to get into other shops' accounts, or test our security without permission;
• overload the service, or copy or resell it.

Included texts and AI uses each month are listed on our pricing page. They're for your own shop's work.

7. Payments to your shop

Card payments from your customers go to your own Stripe account under Stripe's terms. We aren't part of those payments and don't hold your money. Connections to Xero, MYOB and QuickBooks are under those companies' terms.

8. AI help

AI help makes drafts, such as quotes and emails, and checks artwork. Drafts can be wrong, so check them before you send anything. Prices in AI drafts come from your own price lists.

9. Availability and support

We work hard to keep Halftonik running and back up your data every day, but we can't promise it will never be unavailable. Email support@halftonik.com for help.

10. Responsibility

Nothing in these terms takes away rights you have under the Australian Consumer Law. Where the law lets us limit our responsibility, it's limited to supplying the service again or refunding the fees you paid in the 12 months before the problem, and we aren't responsible for lost profits or indirect losses.

11. Changes to these terms

We'll email you at least 30 days before important changes apply. If you don't agree, you can cancel before then.

12. Law

These terms are governed by the law of Victoria, Australia.

Questions about these terms? Email support@halftonik.com.